Terms of Service

By accessing or using the Kehla platform — including the website playkehla.com, any mobile application, and all associated services (collectively, the "Platform") — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. These Terms constitute a legally binding agreement between you and Play Kehla Co., Ltd. ("Kehla", "we", "us", or "our"), a company incorporated under the laws of the Kingdom of Cambodia. We reserve the right to update these Terms at any time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance.

You must be at least 18 years old to create an account and make bookings. By using the Platform you represent and warrant that you meet this requirement. Venue operators and coaches ("Partners") must be legally authorised to operate their business in Cambodia and must provide accurate business information during registration. Kehla reserves the right to verify this information and to refuse or revoke partner status at its discretion.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@playkehla.com of any unauthorised access. Each person may hold only one consumer account. Venue operators may manage multiple venues under a single operator account. We may suspend or terminate accounts that violate these Terms, are inactive for more than 24 months, or are used for fraudulent or abusive behaviour.

All bookings made through the Platform require full payment at the time of booking via KHQR — scan with any Cambodian banking app (ABA, ACLEDA, Wing, and others). Pay-on-arrival is not available. A booking is only confirmed once payment is successfully processed and you receive a written confirmation. Kehla acts as the merchant of record for all consumer transactions. Payments are collected by Kehla and disbursed to partner venues on a weekly basis (every Monday, for bookings completed in the prior week), net of our service fee. Prices displayed on the Platform are set by venue partners and are inclusive of all applicable taxes unless otherwise stated. Kehla does not mark up venue prices. Payment via KHQR expires 10 minutes after generation. If payment is not completed within this window, the booking is released and the slot becomes available again.

Consumer cancellations: — Cancelled 2 hours or more before the session start time: full refund issued as Kehla Credit to your account. — Cancelled less than 2 hours before the session start time: no refund. — No-shows (failure to attend without cancellation): no refund. Venue cancellations: — If a venue cancels a confirmed booking, the full payment is automatically refunded to the original payment method within 3–5 business days. Kehla Credit: — Kehla Credit has no cash value and cannot be withdrawn or transferred to another account. — Credit expires 12 months after issuance if unused. — Credit can be applied to any future booking on the Platform. Disputes: If you believe a refund has been incorrectly applied, contact support@playkehla.com within 7 days of the cancellation.

You agree not to: — Provide false information during registration or booking. — Abuse, harass, or threaten venue staff, coaches, or other users. — Attempt to circumvent the Platform by booking through Kehla and then arranging payment directly with venues to avoid service fees. — Use the Platform for any unlawful purpose, including money laundering or fraud. — Scrape, reverse-engineer, or otherwise extract data from the Platform without written permission. — Create multiple accounts to exploit promotional offers or avoid account restrictions. Repeated no-shows or late cancellations may result in booking restrictions or account suspension. A trust score system is applied to consumer accounts; venues may restrict access based on trust score thresholds.

Venue partners agree to: — Provide accurate and up-to-date information about their venues, sessions, pricing, and availability. — Honour all confirmed bookings made through the Platform. Repeated cancellations of confirmed bookings may result in partner suspension. — Accept the Kehla QR check-in system as the primary attendance verification method. — Not discriminate against users on the basis of race, ethnicity, gender, religion, disability, or national origin. — Comply with all applicable Cambodian laws, including business licensing requirements and health and safety standards. Partners set their own pricing. Kehla does not interfere with pricing decisions but reserves the right to remove listings that are priced in a misleading or deceptive manner.

Kehla earns a service fee on each confirmed booking processed through the Platform. The applicable fee rate is communicated to partners at the time of onboarding and may be updated with 30 days' written notice. No service fee is charged on bookings recorded directly in Partner Pro (walk-in payments made outside the Kehla App marketplace). The service fee applies only to bookings made by consumers through the Kehla App. Partner Pro SaaS subscriptions (where applicable) are billed monthly or annually and are non-refundable except where required by law.

All content on the Platform — including the Kehla name and logo, software, design, text, and graphics — is owned by or licensed to Kehla and is protected by Cambodian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without our express written permission. By submitting content to the Platform (such as venue photos, descriptions, or reviews), you grant Kehla a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating and promoting the Platform. You retain ownership of your content.

The Platform is provided on an "as is" basis. Kehla does not warrant that it will be uninterrupted, error-free, or free of viruses or other harmful components. Kehla is a marketplace that connects consumers with venue partners. We are not responsible for the quality, safety, or legality of sessions offered by partners, or for the conduct of users or partners. To the maximum extent permitted by Cambodian law, Kehla's total liability for any claim arising out of or related to these Terms or the Platform shall not exceed the amount you paid to Kehla in the 3 months preceding the event giving rise to the claim. Kehla is not liable for indirect, incidental, consequential, or punitive damages of any kind.

Kehla provides a platform and is not a party to the service agreement between a consumer and a venue. However, we will make reasonable efforts to assist in resolving disputes. If you have a dispute with a venue, please contact support@playkehla.com. We will facilitate communication between parties but cannot guarantee any particular outcome. For disputes relating to payments and refunds, our decision is final and binding where both parties agree to Kehla mediation in writing.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Cambodia. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Phnom Penh, Cambodia.

For questions about these Terms, please contact: Play Kehla Co., Ltd. Phnom Penh, Kingdom of Cambodia Email: legal@playkehla.com Support: support@playkehla.com